Frequently Asked Questions2024-02-29T15:40:45+00:00

Frequently Asked Questions

What is the largest children’s bike that fits on the FollowMe Tandem?2024-03-25T22:58:42+00:00

The wheels of the children’s bike can be up to 20 inches, there are no exceptions to this. Sporadically, the children’s bike fender may get in the way. This can be solved by gently bending the metal suspension out of the way.

Can I also pick up an order?2024-03-25T22:40:41+00:00

Unfortunately, as a national distributor, we do not have a showroom or visit location where you can stop by without an appointment. Should you have a specific problem, we are of course happy to think along with you. In this case, send an email or contact us via whatsapp, something is always possible!

Can the FollowMe Tandem be used on a child’s bike with training wheels?2024-02-29T16:01:53+00:00

This is not possible. Side wheels keep the children’s bike from leaning into a corner. The adult bicycle still does this, which can create a dangerous situation.

What payment methods can I use in the webshop?2024-02-29T16:01:56+00:00

You can choose from the following payment methods: iDEAL, Bancontact, PayPal and Credit Card. We do not charge additional fees for PayPal or Credit Card.

Can the FollowMe Tandem be used on an e-bike?2024-02-29T16:02:00+00:00

Almost all e-bikes are compatible with the FollowMe Tandem, although an adapter is required. Many e-bikes today have a fixed thru axle. For an overview of these adapters see this PDF document. If in doubt, please contact us and send a photo of the back of the bike, and we’ll take a look to see which adapter is needed!

What is the delivery time of an order?2024-03-25T22:40:35+00:00

Depending on the time an order is placed, the order usually arrives the next business day. An order is always processed on the same day. Once your order is processed, you will receive an email from GLS with the track&trace link. However, sometimes GLS may have problems delivering a package within 1 business day. If you have questions about delivery times or the status of your order you can always send an email or WhatsApp message!

Does the FollowMe Tandem fit on Decathlon Touring bikes?2024-04-03T04:54:21+00:00

Decathlon makes bikes with Rockrider XC/AM and RIVERSIDE RT derailleur pads. These bikes require a thru-axle adapter (often 1.5×172).

In addition, a special adapter from Decathlon is required, which can be ordered from Decathlon.

This applies to the bikes: Riverside Touring 520 / 900 / 920 Rockrider AM 100 S / AM 100 / XC 50 / XC 100 S / XC 100 / XC 500 / XC 900S / E-ST 900