Cooling off period
Upon receipt, you have 31 days to inspect your order and choose to cancel the purchase.

Please check immediately after receiving the item that it was delivered undamaged and complete. If this is not the case, please contact us as soon as possible to report this.

Returns or exchanges may be made no later than 31 days if:

• Items are in original condition and undamaged
• The items are still in the original packaging
• The invoice or invoice number included with the return shipment

Returns/Exchanges

Step 1: Contact
If you wish to return the goods please send an email to:
info@followme-tandem.nl

Please clearly state your order number in the subject line of your email. Indicate in this email what you wish to return and whether you wish to exchange or credit and for what reason. We will email you the return procedure tailored to your situation.

Step 2: Return Products
When returning products, you are responsible for the shipping costs.
Pack the product securely to prevent damage and include the invoice in the return shipment if possible.
Drop off your return at a post office/carrier of your choice and keep your shipping receipt.

Step 3: Receive your money back
Upon receipt of the return products and verification by us, you will receive a confirmation email. We will refund the purchase amount within 1 business day via the payment method used, provided the conditions are met.

Damaged/Defect/Wrong article received
We try to ship your order as carefully as possible. Nevertheless, it may happen that we accidentally sent you the wrong item or that your item is damaged/defective.
If this is the case, please send an email to info@followme-tandem.nl

Please include the order number and description of the problem in your email and we will work with you to find an appropriate solution.
In case of problems with your order, the costs incurred are entirely the responsibility of FollowMe Tandem.

It may happen that a problem arises with a product. FollowMe Tandem will resolve this quickly with you. Items purchased through our webshop are covered by the standard warranty period of 2 years. If you have purchased FollowMe Tandem products from a dealer, the warranty is handled by the dealer.

Step 1: Contact
If you have a product for warranty please send an email to info@followme-tandem.nl
In your email include the order number and a description of the problem. If possible, please include a picture of the problem right away. We will then contact you to solve the problem.
The handling procedure will be sent to you by email after your request. Tailored to your needs, situation and the product.

Step 2: Return
In the event of a warranty or defect, we may ask you to return the product. Please pack the product securely to avoid damage.
Shipping costs for a warranty settlement are the responsibility of FollowMe Tandem. Depending on the situation, we will choose the easiest shipping option.

Step 3: Handling
FollowMe Tandem will handle the warranty handling. Goods with defects rightly covered by warranty will be repaired or replaced with the same or equivalent product.